Refund Policy

Returns

We offer free returns within 30 days after the delivery date if you are unsatisfied with a product. After this period is elapsed, we no longer accept returns for a refund.

You must keep the original packaging to qualify for a return, and the item must be in good condition. To initiate a return, please contact us at support@agiledesigns.ca with the reason for the return and we will generate a label for you.

Items Lost in Transit

Most orders get delivered within the posted time frames; however, external factors such as overloaded shipping facilities can cause delays. If your order shipping times exceeds our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a refund.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided using the tracking link for the customer to investigate.